Frequently asked questions

1. How do I book?
You can now book online or alternativly ring us on the phone numbers provided.

2. How much notice do I need to give you for a booking?
You can book anytime. However, bookings get very busy so please book as early as possible to avoid disappointment.

3. How much does it cost?
Please see our inflatable pages for all prices inc delivery: Children's Bouncy Castles and Adult Bouncy Castles. These prices are a guide providing your local to derby, delivery is free ortherwise there is a additional fuel charge (please check availability on your unit to see)

4. What do the prices include?
All bouncy castle booking prices include local delivery but a small charge will be charged for out of area deliveries (please see delivery area for delivery rates). You will also receive a blower, extension cable with RCD safety plug, and safety crash mats, the price also includes set up, inflation and collection.

5. When are your bouncy castles available?
Our castles are available 7 days a week all year round, including Bank Holidays. Outdoor hires are from the 1st March until the 16th October.

6. How long do I get the equipment for?
Most parties/events are in the afternoon and so we will deliver and set up your castle between 7am and your states time.. We will then come and take the castle away after your party, we collect anytime from when your party has finished. collection can be arranged later or overnight for an additional fee, but needs to be arranged when you book.
If you have booked a hall for your party we can accommodate special delivery times providing it is confirmed at time of booking.

7. Do I have to pay a deposit?
Yes a deposit of 25% to secure your booking (No card payment fee will be applied!)

8. How do I pay?
Most people choose to pay cash on delivery .Or you can pay online if you book online however there will be a 3% fee added. We do not accept credit card payments on the day. Cheques WILL NOT be accepted on the day. Cheque payments need to be received in sufficient time for funds to clear before the booking date. Also if you wish to pay the remaining balance via card then a 3% fee will be added due to merchant fees.

9. What if I need to cancel?

Under UK law in general, a client has the right to cancel an order, service or product within 14 days of placing an order. However, due to the nature of our business, the hire of our products and services are exempt under the exemption of leisure service activities on specific dates. The exemption helps protect traders with limited capacity per a date and are limited in ability to resell or fill the capacity should the client change their mind. This cover includes but is not limited to performance tickets, car hire, wedding venues etc. Traders may also be able to offer the ability to cancel but at Inflatamania Limited in the case of hiring specific products, goods or service on a specific date we do not accept cancellations.

- All cancellations must be made over the phone during normal office hours.

- All cancellations will be confirmed in writing via email and this must be kept as your proof of cancellation. Cancellations cannot be taken by voice mail, text, email or any other methods.

- Any deposit or payments made are non-refundable and would be lost in the event of cancellation, unless you choose an alternative date.

If the driver attempts delivery and the customer changes there mind without correspondence with Inflatamania we demand a 100% charge on the day for inconvenience and poor communication, if this is refused then we will be taking legal action for the full amount owing plus interest on the balance owed.

All sizes, dimensions, Electrical requirements & ground types are clearly displayed on our website. Should we arrive on the day and the items not fit in your chosen venue or event area or the ground be deemed unsuitable, your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not. No exceptions. We will try our best to provide an alternative or accommodate the relocation of the entertainment, however, our event staff will only have a finite amount of time allocated to your booking and must keep a tight schedule in order not disrupt other bookings on that day. All payments made will be treated as a booking fee and not a deposit and as such, non refundable.

10. What if it rains?
All of our castles have built in light shower covers so can still be used in un-settled weather conditions. Bouncy castles must not be used in very heavy rain due to safety reasons. If the weather is too bad you must ring us asap to cancel free of charge, Inflatamania have the right to cancel if the weather deems un-safe for use (Thunder storms or High Winds)

11. Can you set up on concrete/driveways/gravel/decking?
No the inflatable must be set up on grass only (Not artificial grass) for outdoor use only following HSE guidelines on hard surfaces

11a. Can the bouncy castle be set up on a slope?
No this is not possible on a hill. However if it is a very slight grass slope it may be ok. You will need to discuss this prior to the booking.

12. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx. 15 minutes to set up and 20 minutes to pack up. However, this is only an estimate. Times may vary depending on which size castle you hire, and the state of your garden

3. How much space is needed?
We need at least 3ft wide clear access to deliver most castles.
You will need to allow a minimum of 4ft at the Front of castle and 1 foot either side. This is to allow access and the blower at rear.
Please make sure all dog poo, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
At busy times we are unable to wait for the area to be cleared as we will have other deliveries. Therefore, so not to disappoint other customers, we may have to return at the end of the deliveries to set up your castle.

14. Can you deliver with no side entrance and take castle though the house?
Only if someone is available to help lifting. Bouncy castles are often bigger and heavier than most people expect and use large sack trucks to move them. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed.... sometimes on your carpet !

15. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle. You will need to provide a 240 volts mains power supply.

16. Are you insured?
we have £10 million public liability policy and copies of the insurance certificate can be provided on request

17. Do you supply safety instructions?
We provide detailed safety instructions with every hire.

18. Is there an age limit for children using the castle/slide/obstacle course?
All our castles etc are suitable for children up to and including the age of 12. Anyone older than this will need to hire our adult inflatable equipment.

Delivery Policy

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.